Are your products vegan and animal cruelty free?
YES! Absolutly. As a vegetarian I'm strongly against animal cruelty, and have made sure manufacturers and suppliers that are associated with Sunglow Boho have the same ethic.
Are Sunglow Skincare products natural and/or organic?
Most of the ingredients used in Sunglow Skincare products are Natural and Organic. Before purchasing an item, please take a moment to familiarize yourself with the ingredients of each product. Since most of them are natural ingredients you may already be familiar with them. The percentage of organic ingredients in each products is stated in the product description section.
Are Sunglow Skin Care products scented?
No. There are no added artificial and harmful scents added to any of the products and all the items have their own raw, natural and unmasked scent.
I bought Jasmine Dreams and Poet's Tea Blends. Why they are so bitter?
These two blends contain natural and high quality Jasmine petals which are very sensitive to hot water and release a very bitter taste when brewed with boiling water. Ideal temperature for natural Jasmine tea is 160-180 Fahrenheit degrees.
How can I hear about the new products ?
Just follow Sunglow Boho on facebook and instagram for all the updates, promotions and upcoming products.
I ordered a wrong product by mistake, what should I do?
Contact us ASAP and provide detailed information on what happened, along with your order number and we will take care of it. Please note that no changes can be made after the order gets shipped.
What payment methods do you use , and is it secure ?
Sunglow Boho L.L.C website accepts major credit/debit cards and your online payment is secure and safe since www.sunglowboho.com payment method is in compliance with Payment Card Industry Data Security standards( PCI DSS) and is also SSL certified.
How the shipping process looks like?
Once you place your order, allow 2-3 business days (excluding national holidays and weekends) for your order to process and get shipped. Once it's shipped you will get a confirmation email with your tracking number. There is a 5.00 $ flat standard shipping and handling fee for all the domestic orders .All the orders get shipped from Colorado, so depending on the total shipping distance, transit time will be 5 to 14 days. If you wish to expedite your shipping, you can choose expedited shipping method at check out for an additional 4.99$ which reduces the transit time down to 1-7 days. Please note that transit times are estimates and not guaranteed, and factors such as holidays or extreme weather conditions can delay the delivery time.
Do you have return/refund policy?
We do have 14 days return policy on eligible items. If you are not happy with your purchase for any reason, you can simply request to return your purchased item(s) ,within 14 days after your purchase, by sending an email to : firstname.lastname@example.org
The refund amount will not include the shipping fees and will be issued to your original payment method after your return item(s) is received.
***SUNGLOW TEA BLENDS ARE NOT ELIGIBLE FOR REFUND***
I can't find the answer(s) I am looking for. what should I do?
Simply go to the contact page and choose any contact method you prefer to address your questions.